UK Contact Phone Numbers

Virgin Media  0871 472 1671
Calls Cost 13p per minute plus your company's access charge

Virgin Media Head Office Telephone Number: 0871 472 1671 Calls Cost 13p per minute plus your company's access charge

 

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You can get in touch with Virgin Media or its subsidiaries (Virgin Media Ireland, Virgin Media Business and Virgin Mobile UK) through the following methods:

BY TELEPHONE (FOR SUPPORT AND COMPLAINTS)

Operating Hours: 8 a.m. to 12 a.m. daily, 365 days a year

*Calls cost 7p per minute plus your phone company’s access charge

  • Virgin Media Head Office: 0871 472 1671 Calls Cost 13p per minute plus your company's access charge
  • Virgin Media Complaints: 0871 472 1671 Calls Cost 13p per minute plus your company's access charge
  • Virgin Media Customer Services: 0871 472 1671 Calls Cost 13p per minute plus your company's access charge
  • Virgin Media Billing and Account Management (TV and home phone): 0871 472 1671 Calls Cost 13p per minute plus your company's access charge
  • Virgin Media Billing and Account Management (mobile and mobile broadband): 0871 472 1671Calls Cost 13p per minute plus your company's access charge
  • Virgin Media Customer Line: If you are a subscriber to Virgin Mobile, just dial 150 for free for all account-related inquiries.
  • Calling Virgin Media from Overseas: If you’re using a mobile subscribed to Virgin, just dial 789. The call is free if you just leave a recorded message for the company. However, if you choose to speak to a Virgin Media representative, a flat 10p charge applies (plus your telephone provider charges). If you are calling from an overseas land-line, please dial 0345 6000 789 (standard local and international charges apply).
  • Virgin Media Cancellations: 0844 826 0291
  • Virgin Media Business Customer Support: 0800 052 0800
  • Media Enquiries: 333 000 2900
  • Virgin Media Investor Relations: +44 1256 752

BY TELEPHONE, FOR SALES AND SIGN-UP ENQUIRIES

Operating Hours: 8 a.m. to 5.30 p.m., Monday to Friday

  • Virgin Media Personal Sales: 0844 826 0291 (for home users and personal customers)
  • Virgin Media Business Sales: 0844 826 0291 (for companies and organisations)
  • Virgin Media Public Sector Sales: 0800 953 0068 (for public sector and non-profit organisations)

BY EMAIL

  • For enquirie and general feedback: enquiries@virginmedia.com
  • For press and industry analyst: press@virginmedia.co.uk
  • For A&P, marketing and sponsorship: Lucy.Atabey@virginmedia.co.uk
  • For Virgin Media sustainability initiative: sustainability@virginmedia.co.uk
  • For Liberty Global, the parent company of Virgin Media: communications@libertyglobal.com

BY CONTACT FORM

For general feedback, complaints or enquiries: http://www.virginmedia.com/contact-us.html

BY POST

If you plan to post a letter to Virgin Media, please send it to their head office at:

 

Virgin Media Head Office
Communications House
Bartley Wood Business Park
Bartley Way
Hook
RG27 9UP

 

For written complaints, please send it to

 

Virgin Media
PO Box 333
Matrix Court
Swansea
SA7 9ZJ

 

Virgin Media head office at Bartley Wood Business Park. Image by David Long.

BY SOCIAL MEDIA

STRATEGIES AND LIKELY ISSUES WHEN TRYING TO CONTACT VIRGIN MEDIA

Virgin Media is a large, billion-pound organisation with thousands of employees and millions of customers. While the company does not release any internal statistics, it’s not hard to imagine the huge volume of calls that the company handles daily.
As such, your first point of contact will likely be an automated voice menu. Be prepared to wait for a while before you are connected to a human representative and be transferred to the correct department or personnel. Don’t make a call when you are rushed for time, especially during peak hours, as you may be required to be on the line for a period of time.
You will be subjected to identity verifications, so please remember your personal details. In addition, before calling, organise your thoughts and keep any documents close by to ensure you can provide all the required information accurately and thoroughly at the first time of asking. Please be patient when you are required to go through repeated verifications, or asked to repeat your complaint or request for assistance when you get transferred to a different department. In the long run, maintaining your composure is far more productive to your needs than losing your temper.
If Virgin Media’s representatives are unable to provide you with a satisfactory response or service, please request for your case to be escalated to a supervisor or manager. Remember to note down the names of the staff you spoke to as well as details of your conversation for easy reference.
In exceptional cases, you may wish to put your complaint in writing and seek recourse directly with the management at the head office. In such an instance, please send your letter to Virgin Media, P.O. Box 333, Matrix Court, Swansea, SA7 9ZJ.
If the matter remains unresolved, you have the option to seek independent mediation or arbitration with Communications and Internet Services Adjudication Scheme (CISAS) or Ombudsman Service. Read through the requirements and remember to include all relevant information about your complaint to either one of the agencies.

ABOUT VIRGIN MEDIA

Virgin Media Inc., the offspring of multiple mergers, acquisitions and buy-outs, can trace its roots back to the founding of Croydon Cable in 1984. Virgin Media officially came into existence in February 2007 as a result of a corporate rebranding exercise and mergers of several subsidiary companies including NTL Inc., Telewest Communications, Virgin.net and Virgin Mobile. Virgin Media is the first ‘quad play’ media organisation in the UK when it successfully rolled out TV, internet broadband, fixed-line phone and mobile phone services for consumers in the same year.
Virgin Media, a subsidiary of Liberty Global, is incorporated in the state of Delaware in the United States and is publicly traded on the NASDAQ and London Stock Exchange. Its operation in the UK is conducted through three subsidiaries: Virgin Media Ireland, Virgin Media Business and Virgin Mobile UK.
As of June 2015, Virgin Media UK has a network reach of 16.3 million subscribers for its digital cable, internet, TV and telephony services. The company recorded earnings of £377.5m on the back of a £4.62 billion revenue in 2015, which makes it the third largest media company in the UK behind the BT Group and Sky plc.

USEFUL VIRGIN MEDIA URLS:

Disclaimer

  • The phone number listed on this page is a premium number of an IVR directory service voice index.
  • Calls to 0871 numbers cost up to 13p/min plus your phone company’s access charge.
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  • The phone numbers listed on this site may not be the direct number to the business customer service department.
  • You can contact the companies displayed in this page, free of charge, via their website
  • Callers must be 18 years plus and have the bill payer’s permission.
  • Calls cost 13p/min plus your phone company’s access charge