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Sky UK Limited

Sky UK Limited Telephone Number: 0800 151 2747

Sky Studios at Brentford. Image by Maxwell Hamilton.

If you would like to get in touch with Sky UK Limited concerning its TV, broadband, fixed line or mobile phone services, please use one of the following numbers below:

BY TELEPHONE (FOR SUPPORT AND COMPLAINTS)

Operating Hours: 8 a.m. to 10 p.m. on weekdays, and 8 a.m. to 9 p.m. on weekends

• Sky UK Limited Customer Service (Freephone): 0800 151 2747
• Sky UK Limited Customer Service (Local Rate): 0344 241 1653
• Sky TV Products Support and Complaints: 0344 241 1653
• Sky Broadband Support and Complaints: 0344 241 1653
• Sky Talk Support and Complaints: 0344 241 1653
• Sky TV Apps Support and Complaints: 0344 241 1599
• Sky UK Limited Bills and Payments (automated): 0333 202 2133
• Sky UK Limited Bills and Payments (to speak to a representative): 0344 241 1653
• Sky UK Limited Account Management and Insurance: 0344 241 1653
• Sky Engineers, Direct: 0344 241 4141
• Calling Sky UK Limited from Overseas: If you’re calling Sky UK from overseas, please dial +44 800 151 2747. Please note that standard local and international mobile and landline rates apply.
• Sky UK Limited Cancellations: 0333 202 2135
• Sky UK Limited Faults: 0344 241 1653
• Sky UK Limited Installations: 0800 151 2747

BY TELEPHONE, TO SKY SERVICE CHANNELS

• Sky TV enquiries, UK and Ireland: 08442 411 411
• Sky TV Apps General Line: 0344 241 1599
• Sky Id Support General Line: 0344 241 1653
• Sky Mobile General Line: 0333 009 1366

BY TELEPHONE, SKY BROADBAND PRO FOR BUSINESS

General Line: 08442 411 111 or 0344 824 5100

• Independent Customers (UK), Sales and Support: 08442 411 411
• Independent Customers (ROI), Sales and Support: 0818 719 883
• Group Customers, Sales and Support: 08442 411 611
• Multi Site Customers, Sales and Support: 08442 410 059

BY EMAIL

If you would like to contact Sky UK Limited by email, send your email to: help@skycustomersupport.com.

For business customers, please use one of the two email addresses below:

• Independent Customers: sb2b@sky.uk
• Group and Multisite Customers: groupadmin@sky.uk

BY CONTACT FORM

For enquiries, feedback or complaints, you may reach Sky using the contact form on the official site: https://contactus.sky.com/uk

BY POST

You can send a letter to Sky UK Limited to the head office at:

 

Sky Business Sky Central
Grant Way
Isleworth
Middlesex
TW7 5QD

 

Inside Sky Central at Grant Way, Isleworth. Image courtesy of Sky Corporate.

BY SOCIAL MEDIA

Sky UK Limited is also quite active on the social media. You may try to get in touch with them using the following social media platforms:

• Facebook: https://www.facebook.com/sky
• Twitter: https://twitter.com/skyuk
• YouTube: https://www.youtube.com/user/SKYOfficial
• LinkedIn: https://www.linkedin.com/company/sky
• Google+: https://plus.google.com/u/0/+skyhelp1

COMPLAINTS

For subscriber complaints, please send your email to the following address:

 

Customer Complaints Sky Subscriber Services Ltd
PO Box 43
Livingston
West Lothian
EH54 7DD

 

To complain about the content of shows broadcasted on Sky, you can send an email to viewerR@sky.uk. Alternatively, you may call 03442 410 265.

TIPS WHEN MAKING A COMPLAINT TO SKY UK

Like most billion-pound companies with millions of customers, dozens of internal departments and thousands of employees, Sky UK Limited has a standard operating procedure to handle the tens of thousands daily calls the company receives daily.

While customers all wished for their calls to be picked up by a Sky customer service representative after the first ring, in reality, your first point of contact will be an automated menu. After filtering through the choices, you will then have to wait for a while before being connected to a representative. The process can take anywhere where from a few minutes to an hour.
As such, it is not advisable to make a call to Sky when you are busy – especially during peak hours. Otherwise, you will likely hang up in anger or impatience before your issue is resolved. Schedule your call properly and take advantage of Sky’s late service hours (10 p.m. on weekdays and 9 p.m. on weekends).
Before calling, please ensure that you have all the details of your issue close by for easy reference. Scrambling for account numbers, IDs, etc. after making the call will only prolong the call and increase the risk of failing to provide Sky will all the required information. Accurate details will assist Sky’s representative to direct your problem to the right person or department and provide quicker resolution.
You may be transferred to different representatives or department, and may need to complete several verifications and repeat your issue. Stay calm. Remember that you are not being picked, and that the staff on the other line is equally eager to resolve your problem. Losing your temper to will not be productive.
However, if you feel that Sky is unable to satisfactorily work out your problem, please ask for your case to be transferred to a manager. If the manager is also unable to resolve the issue, please send a letter of complaint to Customer Complaints, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD. Remember to include all the facts pertaining to the matter as well as the names and responses of Sky’s representatives.
For extreme cases, you have the option of seeking independent arbitration with either Ombudsman Service or CISAS. Both agencies are experienced arbitrators and can help you to decide on the next course of action.

A beautifully-decorated Sky installation van. Image by Kenneth John Brown.

ABOUT SKY UK LIMITED

Sky UK Limited, a subsidiary of Sky plc, is a quad play media service provider established in 1994. Formerly known as British Sky Broadcasting Limited, the company offers broadband, TV and telephony services to 11 million homes in the United Kingdom and Ireland. The company, with presence in five European countries (including Italy, Germany and Austria), is the tenth largest media company in the world and largest in Europe. In its 2016 filing, Sky declared a profit of £1.56 billion and revenue of £11.96 billion.

The Isleworth-based Sky, which currently employs over 31,000 staff, is traded on the London Stock Exchange. Sky is presently helmed by group CEO Jeremy Darroch and COO Andrew Griffith.

USEFUL SKY UK LIMITED URLS:

• SKY UK WEBSITE: https://www.sky.com/
• SKY plc: http://corporate.sky.com/